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KMID : 1020220180180050751
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Journal of Korean Society of Dental Hygiene
2018 Volume.18 No. 5 p.751 ~ p.761
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A study of hospital determinants and treatment satisfaction of patients in an orthodontic clinic, specifically targeting 20-year-old patients
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Jung Eun-Seo
Oh Su-Yeon
Lim So-Hee
Kim Eon-Ji
Lee Kyeong-Hee
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Abstract
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Objectives: The purpose of this study was to identify factors affecting choice of treatment hospital (i.e., determinants) and satisfaction with the treatment hospital, and to provide a more satisfactory and high-quality medical service for orthodontic patients.
Methods: A questionnaire survey was conducted for approximately 1 month beginning in August 2017, involving patients who visited orthodontic dentistry clinics in Seoul and Gyeonggi-do. Multiple regression analysis was performed on the results to examine factors that affected satisfaction with orthodontic treatment.
Results: The determinant of dental clinics was 3.90 points overall; hospital environment and facilities were highest at 4.05, followed by dental hygienist at 3.99, and dentist at 3.97. Factors influencing satisfaction with orthodontic treatment were positively influenced by dentists ( p <0.01), medical procedures ( p <0.01) and medical expenses ( p <0.01).
Conclusions: It is important to provide comfort and convenience to patients by simplifying hospital facility management, reception, and reservation procedures.
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KEYWORD
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Decision factor, Orthodontia, Orthodontic clinic, Satisfaction
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